CRANE LEGACY LETTERS

Personal legacy letters, written in your voice

Some things are too important to leave unsaid

I write a letter on your behalf, in your own voice, for someone you love to open at a moment you choose: an eighteenth birthday, a wedding morning, the birth of a child, or a hard day when they need to hear from you.

You don’t need to write well. You just need to remember.

Acid-free paperPersonal wax sealKeepsake boxSpecial Delivery

About me

A listener first

“The most important things we wish to say are too often left unsaid.”

For many years I have supported people through some of the hardest moments of their lives. That work taught me that what people need most is to be heard, with complete attention and without judgement. It also showed me, again and again, the quiet pain of words left unspoken: the letter never written, the love never quite expressed.

That is why I founded Crane Legacy Letters. I hold a Law degree, and I bring care, precision and complete confidentiality to every letter. Above all, I listen, and I help you say what matters most in a voice that is unmistakably yours.

I take only a small number of clients at a time, so every letter has my full attention.

Marlene CraneBSc, LLB (Hons)

“Why can’t I just write it myself?”

Most people know exactly what they feel, but struggle to put it into words.
I don’t replace your voice. I help you find it.

What I write

Letters for the brightest moments, and the longest shadows

Celebrations and milestones

Words that arrive exactly when they are needed.

  • A parent’s letter to their child, to be read on their wedding morning
  • A grandparent’s words for an eighteenth birthday
  • A letter to a newborn, sealed and saved for their eighteenth or twenty-first
  • A parent’s words on graduation day
  • A father’s words to his son on becoming a parent himself

Legacy and lasting words

Your voice. Their safe harbour.
Even when you’re gone.

  • A letter of love and reassurance for a husband, wife or partner
  • A mother’s voice kept for her children’s hardest days
  • The things never quite said aloud, finally written down
  • An apology or a forgiveness, gently put into words
  • A family story told with the context only you can give

Not sure which is right for you? Get in touch and we’ll find the words together.

How it works

Five simple steps

Everything can be done from home, at your own pace.

  1. 1

    A free first call

    About ten minutes by phone, with no obligation, to see whether I am right for you.

  2. 2

    Your words

    Once your £50 deposit arrives, I send you a short questionnaire by post or email. Fill it in at home, in your own time. If you would rather talk, we can speak by phone or video call at no extra cost.

  3. 3

    Your draft

    I write the letter in your voice and aim to send your draft within 10 working days of receiving your questionnaire. You read it and tell me what you would like changed. One round of changes is included.

  4. 4

    Your approval

    Nothing is printed until you are happy with every word and confirm it in writing, by signed form or by email.

  5. 5

    Your letter

    Printed on acid-free paper, sealed with my personal wax seal, presented in a keepsake box and sent to you by Royal Mail Special Delivery within 5 working days, with an unsealed copy for you to keep.

Fees

Simple, and all included

First letter£250
Each additional letter£150
Printed on acid-free paper, with the wax seal, keepsake box and UK Special Delivery all included. No VAT is charged.

Paying

  • A £50 deposit is due when you order. Your questionnaire follows as soon as it arrives.
  • The balance is due before I send you your draft.
  • Payment is by bank transfer. I send you my bank details once you have returned your Order Form.

Each additional letter must be part of the same order, for example one letter for each of your grandchildren.

Your peace of mind

Private, always

What you tell me stays with me

Everything you share is confidential. I never use your letter or your story as an example, even anonymously.

Thirty days after your letter is posted, every note, draft and email is destroyed. Your copy is the only record of your words.

Not a will

A legacy letter never mentions money, property or possessions, and it states that it is a personal message, so it can never be mistaken for a will.

For a will or power of attorney, please speak to a solicitor.

Examples

A letter that endures

These letter extracts are entirely fictional, written for illustration.
No client’s words or story are ever used.

For Emily, on her wedding dayFrom her Gran

Emily,

It’s half past six and I’ve been up since five, which you’ll say is nothing new.

I’m writing this at the kitchen table, the one with the burn mark from your Easter cake. You were nine. You cried, then you laughed and ate the middle out of it with a spoon. That’s more or less how I’d like you to go about being married.

Your grandad proposed to me in a bus shelter on Leith Walk, in the pouring rain, because he couldn’t wait the two minutes till we got home. I said, “Are you daft?” before saying yes of course! He brought me a cup of tea in bed every Saturday for forty-one years. He never once got the milk right. And I never once told him.

So here’s the only advice I’ve got. Notice the small things, and say so. Don’t save them up.

You’ll be in the dress by now, with your mother fussing at your hair. Let her. She’s waited for this as long as I have.

I’d have been the one dancing too long to silly songs. Somebody has to. Have one for me, and make it a daft one.

And mind and eat something before the speeches.

Gran

For Callum, on his eighteenth birthdayFrom the grandad he barely remembers

Callum,

You’ll not remember much of me. You were four the summer we went to Loch Tummel. You ate only the crusts off your pieces then threw the middles to the ducks. You called them “the gentlemen”. Why? I’ve no idea!

So let me tell you who your grandad was, in case nobody’s said.

I was a joiner for forty-three years. I’ve a thumbnail that grew back squint and a bad knee from kneeling on other folk’s floors. I could never sing, but I sang anyway, mostly Kenneth McKellar and, by all accounts, usually badly.

At your age I thought I knew everything. I left the school at fifteen and spent two years being angry at my father before I worked out he’d been right about most things. I hope you get there quicker than I did.

Your mother will tell you I was strict. She’s right. She maybe won’t tell you I sat outside the hospital in my van the night you were born, because they’d only let one of us in. I didn’t mind though - I had a flask and the radio.

Eighteen. Away you go, son.

And keep the heid.

Grandad

For James, on the day he becomes a fatherFrom his Mum

James,

So. You’re somebody’s dad.

I’m trying to picture your face, and all I can see is you at six, standing at the back door in your wellies and your pyjamas, telling me very seriously that you were “nearly a grown-up”. You weren’t. You’d lost a wee welly in the burn.

Here’s what nobody told me. The first night home, you’ll lie awake listening to your wee one breathe. You’ll get up three times to check. That doesn’t stop. I was still doing it when you came home from Glasgow at Christmas, aged twenty-six, snoring like your father.

You’ll get things wrong, and you’ll be fine. I shouted at you once in the supermarket for running off. You cried, and then I sat in the car park and cried for a lot longer than you did. You won’t remember. I do. That’s how it works.

Give the baby a cuddle from me. Not a wee one. A proper one, the kind you used to pretend you were too big for.

And don’t let your dad buy them a drum kit.

Mum

Questions

Answers before you have to ask

What exactly is a legacy letter?
A personal letter, written on your behalf and in your voice, for someone you love to open at a moment you choose: a wedding day, an eighteenth birthday, the birth of a child, or simply a day when they need to hear from you.
Is it a legal document?
No. It is a personal message only. It never mentions money, property or possessions, and it carries a statement that it is not a will. For a will or power of attorney, please speak to a solicitor.
How will the letter sound like me?
The questionnaire asks how you speak, the words you use and the things you say instead of “I love you”. I write your draft from your own words, and you tell me what to change until it sounds like you.
Who can I write to?
Anyone you love: children, grandchildren, a husband, wife or partner, a brother or sister, a close friend. You can write one letter, or a letter for each of several people in the same order.
How long does it take?
I aim to send your draft within 10 working days of receiving your questionnaire, and to post your finished letter within 5 working days of your approval. If you need it urgently, tell me at your first call.
Can you visit me?
I work by post, email, phone and video call, so you can take part from home, wherever you are.
Can someone help me fill in the questionnaire?
Yes, of course. Just tell me who is helping. The only thing that matters is that the words are yours.
Do I need to be unwell or elderly?
Not at all. Many people write a legacy letter simply as a gift of love, long before it is needed.
What happens to my information afterwards?
Thirty days after your letter is posted, I destroy your questionnaire, my notes, the drafts and any emails about the people in your letter. I keep only our agreement and your written approval, for six years, and they contain nothing you told me about your family.

Get in touch

Beginning is simpler than you might think

Your first call is free, it takes about ten minutes, and there is no obligation.

Working with you by post, email, phone or video call, wherever you are.

Everything you tell me is treated in complete confidence.